Showroom Continuity: Opening the Customer's Saved Config In-Store
This article explores the concept of furniture conversion, detailing how to create a seamless transition between online configuration and showroom experiences. It highlights the importance of integrating digital tools such as interactive configurators, augmented reality, and centralized data systems to enhance customer engagement, reduce errors, and achieve higher conversion rates. Practical steps for retailers include mapping customer journeys, implementing configurators, and training staff to create a connected and consistent shopping experience. Learn how these strategies foster emotional investment and trust in the purchasing process.